A Lufthansa Horror Story

Posted on August 02, 2016 in Blog • Tagged with flight, lufthansa • 3 min read

TL;DR: What happened today? Thanks to the worst customer service provided by Lufthansa I am going to explain you why I missed a day in Vegas and why, in my over 15 years experience, you should stop flying Lufthansa.

Today, I was heading to Las Vegas, to chill out at BlackHat and Defcon, via Frankfurt and Philadelphia. I was flying  Lufthansa, because in long flights I prefer to spend more and be safe; with my 2 dogs in a checked-in box. Due to many Lufthansa fails in logistics and customer service I miss my flight and I have been …

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